Why Tracking Your Order Matters
When you shop online, tracking your order gives you peace of mind. You know exactly where your package is and when to expect it. It also helps you spot delays early so you can take action.
On Kaide Market, tracking your order is simple. Here's everything you need to know.
How to Find Your Order Tracking Number
After you place an order on Kaide Market, you'll receive:
- Order confirmation email – Contains your order code and tracking details
- Order in your dashboard – All orders are listed in your account
- Seller delivery details – The seller will provide delivery information
Keep your order code handy – you'll need it to check your order status.
How to Check Order Status on Kaide Market
Method 1: Check Your Account Dashboard
- Log in to your Kaide Market account
- Click on your profile icon and select "Orders"
- You'll see a list of all your orders
- Click on the order you want to track
- You'll see the current status and any delivery details
Method 2: Use the Order Tracking Page
- Visit the Order Tracking page
- Enter your order code
- Click "Track"
- You'll see your order status and delivery details
Order Statuses and What They Mean
| Status | What It Means | What to Do |
|---|---|---|
| Pending | Your order has been placed but not yet processed | Wait 24 hours. Contact seller if no update. |
| Processing | Seller is preparing your order | Wait for shipping notification. |
| Shipped | Your order is on its way! | Check the tracking number provided. |
| Delivered | Your order has been delivered | Confirm delivery to release payment. |
| Completed | Order is complete. Payment released to seller. | Leave a review! |
What to Do If Your Order Is Delayed
If your order hasn't arrived by the expected delivery date:
- Check the order status – Log in to your account and check for updates
- Message the seller – Use the messaging feature to ask for an update
- Check for tracking updates – If the seller provided a tracking number, check the courier's website
- Contact customer support – If the seller doesn't respond, contact Kaide Market support
What to Do If You Haven't Received Your Tracking Number
- Check your email – The seller sends delivery information via email
- Check your account dashboard – Delivery details are sometimes available there
- Message the seller – Ask them for the tracking number
If you're using Protected Checkout, the seller is responsible for providing delivery information and ensuring your order arrives safely.
Frequently Asked Questions About Order Tracking
Can I track my order if I checked out as a guest?
Yes! You can use the Order Tracking page with your order code. We recommend creating an account to get full order visibility.
What if my tracking number isn't working?
Sometimes tracking numbers take a few hours to activate. Try again after 2-3 hours. If it still doesn't work, message the seller.
How long does delivery usually take?
Delivery time depends on the seller's location and your location. Most sellers deliver within 2-5 business days in Lagos and 3-7 business days outside Lagos.
Can I track multiple orders at once?
Yes! Log in to your account and all your orders will be listed in one place.
What if my order says "Delivered" but I haven't received it?
Contact the seller immediately and check with your delivery company. If the issue isn't resolved, open a dispute with Kaide Market support.
Conclusion – Track Your Order with Confidence
Tracking your order on Kaide Market is simple. Just log in to your account or use the Order Tracking page with your order code. If you have any issues, you can always message the seller or contact customer support for help.
Need to track an existing order? Track your order now.
For more help, visit our Help Center.