Our Core Commitment: Unshakable Trust
Kaide Market is Nigeria's premier multi-vendor marketplace designed with security at its heart. We verify every seller and secure every transaction so you can browse, buy, and sell with complete confidence.
How Protected Checkout Works
When you check out using Protected Checkout, your money doesn't go directly to the seller. Instead, Kaide Market holds the funds securely in escrow.
- Upfront Payment: Funds are collected via secure Paystack processing.
- Escrow Holding: Funds are locked in our secure platform account.
- Delivery & Inspection: The seller ships, and you have an inspection window to confirm quality.
- Controlled Release: Once you confirm or the window expires, funds move to the seller.
Platform Protections
Our technology stack is engineered defensively to prevent security and payment flaws:
- Atomic Ledger Transactions: All monetary transfers, payouts, and balances are written to a robust double-entry ledger database schema to ensure absolute financial auditing.
- Paystack Webhooks: Payment status updates are authenticated directly from Paystack cryptographic webhooks before any ledger modifications occur.
- Admin Auditing Logs: No critical status changes or cashouts can happen without direct admin approval, and every step is recorded in an immutable admin audit log.
Onboarding & Anti-Fraud
We proactively prevent bad actors from entering our marketplace through strict operational workflows.
Strict Seller Verification
Before any seller can list items or create a public storefront, they must complete a comprehensive vetting process. Our team manually reviews every application within 1–3 business days.
- 1Identity Matching: Sellers must upload a valid government ID (NIN, passport, or driver's license) matching their profile names.
- 2Active Monitoring: Approved sellers are labeled as "Verified" on store and product details pages to reassure buyers.
- 3Reapplication Vetting: Re-applications are reviewed carefully, auditing historical rejections to block previously banned actors.
Fraud Prevention Systems
Kaide Market implements advanced rules to make scamming and fraud virtually impossible:
- ✓No Direct Cashouts: Sellers cannot bypass verification or withdraw funds directly. Payouts are systematically reviewed by an admin first.
- ✓In-Platform Contextual Chats: Buyers can initiate chats directly from listing pages. Our messaging platform preserves history to resolve disputes and trace claims.
- ✓Rate Limits and Audits: High velocity edits, duplicate profile attempts, and abnormal money transactions trigger internal warning systems.
Safety Tips & Disputes
Follow these simple best practices to maximize safety during your commerce activities.
Buyer Safety Tips
- • Use Protected Checkout: Standard checkout is free, but Protected Checkout provides secure escrow guarantees.
- • Keep Chats In-App: Never take negotiations to external messaging channels like WhatsApp.
- • Inspect Goods Promptly: When you receive an order, inspect it immediately and submit your confirmation or dispute within the inspection window.
- • Report Violations: If a seller asks for direct wire transfers, report them to our support team instantly.
Seller Safety Tips
- • Deliver via Tracked Services: Always ship orders with a reliable delivery partner that provides physical tracking receipts.
- • Document Everything: Capture clear photos or video proof of the packaged items and delivery hand-offs.
- • Check Payment Status: Verify inside your Seller Dashboard that an order is paid and "Ready to Ship" before releasing goods.
- • No Off-Platform Payouts: Avoid requests to bypass platform escrow or accept cash-on-delivery.
Disputes Resolution
If an issue arises, don't panic. Our formal dispute process is fair, systematic, and fully mediated:
- • Opening a Dispute: Registered buyers can file a dispute directly from their Order History if goods are defective, wrong, or undelivered.
- • Mediation Window: Our dispute response team contacts both parties to collect photos, receipts, and order chat history.
- • Resolution Release: Based on objective evidence, our administrators issue either a full refund back to the buyer or release the escrow payout to the seller.
Trust & Safety FAQs
Does Protected Checkout cost extra?
Yes, Protected Checkout carries a small escrow transaction fee that is calculated during checkout. This fee covers our manual dispute resolution, secure payment custody, and the platform escrow infrastructure.
How long are escrow funds held?
Escrow funds are held until you confirm receipt/satisfaction or until the default inspection timer expires (normally up to 3 days from marked delivery). This gives you ample time to check the product or service.
What if the seller doesn't deliver?
If a seller fails to ship or deliver your item within the agreed time frame, and fails to respond, you can raise a support request or open a formal dispute. Our team will verify the delay and refund your money directly to your original source of payment.